💖 SECRETMEOW FAQ 💖

Nope, sorry! As cute as everything is, you must be 18 or older to purchase from SECRETMEOW. We’ll be here when you’re ready. 💕

We charge a flat rate:

• $9 USD for U.S. addresses

• $12 CAD for Canadian addresses

Need it faster? Expedited shipping options are available at checkout.

Yes! We ship globally — shipping fees will be calculated at checkout. If international shipping feels too pricey, message us and we’ll see if we can help or recommend a local retailer. Pleasure should be accessible, no matter where you are. 🌈

If you live outside North America, your country may charge duties or taxes when your order arrives. These aren’t included in our rates and are handled by your local customs team. We wish we could change that, but it’s out of our paws.

Absolutely! Your order will arrive in a plain, unbranded box — no logos, no winks, no blushes. It’s safe to send to your work, front desk, or anywhere your nosy roommate can’t ruin the surprise. 😼

Standard orders ship within 4 business days. Once it’s out the door, you’ll get a tracking number so you can follow the journey home. We’re not liable for stolen or lost packages, but we’ll help you work with the shipper if something goes missing!

All sales are final. For health and safety reasons, we don’t accept returns or exchanges — even if the package is unopened. Thanks for understanding! 💗

If your order hasn’t been shipped yet, contact us ASAP. We can cancel it, but we’ll need to charge a 10% restocking fee since orders are assembled right away.

Oh no! If something’s not working or your order isn’t complete, reach out within 14 days — and include a picture of the package. We’ll do everything we can to help!

If the item is defective, it must be returned at your expense in unused condition with all original packaging. Tampered or used items aren’t eligible for returns. Most toys come with a manufacturer warranty — you can also reach out to them directly.

Porch pirates are the worst 😾. Sadly, we’re not liable for stolen or misdirected packages. Check with your postal carrier and file a claim if needed. You can always reach out if you need support — we’re here for you.

Oh no! If your order hasn’t shipped yet, message us ASAP and we’ll fix it for you.

If it’s already shipped, we can’t make changes. Sometimes, packages get returned to us and we can issue a refund (minus shipping). But we can’t guarantee it — always double-check before confirming your order! 🐾

It happens! Unfortunately, we don’t sell replacement chargers for all devices. But don’t worry — most manufacturers do and we do sometimes. Try reaching out to us or them directly for a new one!

Always research your toy before use! We include basic info on the product page, but if you have questions, feel free to ask.

Reminder: Sharing is caring — just make sure to clean your toys properly or use condoms if sharing with partners to reduce STI risk. Your health and pleasure are top priority 💖